
Frequently asked questions
Will it work on my floors?
Will it work on my floors?
Absolutely! Pounca Ball rolls smoothly across hardwood, tile, laminate, and low-pile carpets. Very thick or shaggy rugs may slow it down slightly—which can actually make the ball easier and more fun for your pup to catch.
Is it safe if my dog bites it?
Is it safe if my dog bites it?
The outer shell is made from soft, non-toxic silicone, while the battery is securely sealed inside a durable inner core that your dog can't access. That said, Pounca Ball is designed for chasing and playing, not chewing. If your dog is a strong chewer, we recommend supervising playtime and storing the ball away when play is over.
How long does the battery last?
How long does the battery last?
A single charge provides approximately 4 hours of continuous play or up to 7 days on standby. When it's time to recharge, simply connect the included USB charging cable. A full charge takes around 2 hours.
What if my dog doesn't show any interest?
What if my dog doesn't show any interest?
Every dog has their own personality, and some pups need a little time to warm up to something new. Start with Normal Mode to introduce the movement gradually, then let your dog's natural curiosity take over. If your pup still isn't interested after 30 days, our Happy Guarantee has you covered.